Masada Privacy Policy We are committed to protecting your privacy. All personal information you give us is kept confidential and protected. We will not sell or disclose any information that identifies you to a third party without your approval. Please continue to read our privacy policy for more details. Placing an Order Any personal information (Name, address, email, and credit card) you send us when submitting your 'Shop Online' order is transmitted securely over the Internet from your computer to our Web server. When you place an order, we need to know your name, email address, mailing address, credit card number, and expiration date. Once we receive your personal information for an online purchase, your information will only be used to process, track and ship your order. Masada will retain this data (with the exception of credit card information) for customer service purposes. Registration When you register with Masada, we use the information we collect about you to help us provide better products and services on our web site and in our stores. We will also be able to notify you by email of special promotions and new products. Security The 'shop online' section of the Masada Web site is located on a 'secure server.' When you submit any personal information from the shop online order form and the registration form, the secure server software (SSL) encrypts all information before it is sent to us, protecting it against unauthorized access. The secure server access implemented on this site is the https protocol that uses Netscape's SSL (secure socket layer) security features. This allows all commerce on the Internet to be conducted as safely and securely as any other form of commerce. You do not need to be using a Netscape Web browser for your information to be sent securely. The most current browsers support SSL technology. Your browser should let you know when you are about to make a secure connection by displaying a message box. You should also see an image of an unbroken key or a lock at the bottom corner of your browser. If the message is not displayed or the image is of a broken key, your connection is not secure. If you still have concerns about using your credit card online, you may place your order by phone at 1-800-368-8811. Order Processing Orders placed Monday through Friday are processed within 48 hours of receipt. Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Service) will be processed the same day 10:30 am PST. Orders are processed and shipped on business days only (Monday through Friday, excluding holidays.) Priority Shipping For 3-day, 2-day, or overnight service, please phone Masada Customer Service at 800-368-8811 for a quotation based on actual delivery charges for your specific package, as quoted by UPS or Fed-Ex. International, Hawaii, Alaska Shipments To obtain international shipping charges or shipping charges to Alaska or Hawaii, please contact Customer Service at 800-368-8811. Or you may click 'contact us' and fill in your address information. We will provide shipping costs by e-mail. Delivery information USA: Standard Shipping- order delivery within 3-7 business days from ship date. 2nd Day Service- order delivery within 2-3 business days from ship date. Overnight Service- order delivery on next business day from ship date. Returns Masada products are guaranteed to be free of defects. If you receive your Masada product order and it is found to be damaged or defective upon opening the package, please phone Masada Customer Service immediately at 800-368-8811 or email info@masada-spa.com. Keep all shipping materials for reference and we will arrange for an exchange. Thank you.